QUIZZERA Policies
Refund Policy
This policy describes how refund and cancellation requests are reviewed for subscriptions, packages, mentor sessions, and marketplace upgrades.
Last updated: June 2, 2026
Requesting a refund
Send your transaction reference and reason to billing@quizzera.pk. Eligibility depends on the purchased service, usage, booking status, and applicable law. A request is not approved until Finance confirms it.
Mentor sessions
Session cancellation and rescheduling eligibility depends on the booking terms shown at checkout and whether a session has already occurred. Completed sessions are normally not refundable unless required by law or approved after review.
Processing
Approved refunds are returned through the original payment route where possible. Payment-provider processing times may vary. Chargebacks, reversals, and adjustments are recorded in the related transaction history.