Refund & Chargeback Policy
Governing refund eligibility and payment disputes for QUIZZERA services
This Refund & Chargeback Policy governs refund eligibility and payment disputes for services provided by QUIZZERA, operated by MENTISERA (SMC-Private) Limited.
By purchasing any product or service, you agree to this policy.
Nature of Services
QUIZZERA provides digitally delivered services including:
- Online mock tests
- MCQ practice access
- Subscriptions
- Downloadable study materials
- AI-powered analytics access
- Virtual mentor sessions
General Refund Rule (Digital Products)
Due to the nature of instant digital access:
The following are strictly non-refundable once accessed:
- Subscriptions
- Mock test purchases
- Digital downloads (PDFs, notes)
- AI-powered performance dashboards
- Exam packages
Limited Refund Eligibility
Refunds may be considered only if:
- Payment was successfully charged but access was not activated; or
- A verified technical failure occurred solely due to QUIZZERA system error; or
- A mentor session was not delivered and not rescheduled.
Refund requests must be submitted within 48 hours of payment.
Third-Party Payment Processing
Payments are processed through a licensed third-party payment gateway under a Pay-In Agreement with Numbers (Private) Limited.
Gateway Commission & Tax Deductions
The following payment processing charges apply and are non-refundable:
| Payment Method | Commission (MDR) |
|---|---|
| International Cards | 3% + applicable taxes |
| Local Cards | 2.5% + applicable taxes |
| Wallets | 2.2% + applicable taxes |
| IBFT (Account Pull) | 2.2% + applicable taxes |
| 1Bill | 2.2% + applicable taxes |
| Raast | 1% + applicable taxes |
Chargebacks & Invalidated Payments
If a customer initiates a chargeback through their bank:
- The transaction may be reversed by the bank or payment processor
- Reversed amounts may be deducted from future settlements
- Digital access logs may be used as proof of service delivery
QUIZZERA reserves the right to:
- Suspend the user account during investigation
- Permanently terminate accounts engaging in fraudulent disputes
- Recover administrative and legal costs related to fraudulent chargebacks
Fraud & Abuse Protection
Refunds will NOT be granted in cases involving:
International Refund Considerations
For international users (UAE, KSA, India):
- Digital services are classified as non-tangible goods
- Cooling-off periods may not apply once digital access begins
- VAT/GST components are non-refundable where applicable
- Currency conversion losses are not refundable
Processing Time
If a refund is approved:
- Processing time: 7–14 working days
- Refunds are issued via the original payment method
- International processing may take longer depending on bank
Dispute Resolution
Before initiating a bank dispute, users must contact:
hello@quizzera.pkFailure to contact support prior to chargeback initiation may result in permanent account suspension.
Proof of Delivery
Digital activation logs constitute proof of service delivery.
Legal & Financial Protection Summary
Questions?
If you have any questions about this policy, please contact us.
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