Legal
Refund Policy
Last updated: June 25, 2026
Subscription Refunds
We offer a 7-day refund window for all subscription plans (including monthly and annual plans). If you wish to request a refund, you must email your request within 7 calendar days of the initial transaction or recurring renewal date. Refund requests received after 7 days are not eligible for a refund.
Mentor Sessions
Mentor sessions can be cancelled or rescheduled up to 24 hours before the scheduled session start time for a full credit or refund. Cancellations or reschedule requests made less than 24 hours before the scheduled time, as well as missed sessions, are non-refundable. Completed sessions are non-refundable under all circumstances.
How to Request a Refund
To request a refund, please send your transaction reference, purchase date, and reason for the request to hello@quizzera.pk. A request is not approved until our billing department reviews it and sends an email confirmation.
Processing & Chargebacks
Approved refunds are returned to the original payment method where possible. Payment provider processing times may vary. Chargebacks, payment reversals, and unauthorized disputes may result in immediate suspension of account privileges during the dispute review process.